Policies

Rental Policies

Our Rental Policies

Rental Policies

  • All rentals are priced by the weekend. See pickup and return times below .

  • Simply Elegant does NOT accept check payments within 14 days prior to your pickup date.
  • Security Deposit – All rentals will require a credit card number to be placed on file to be used in the case of lost, stolen, late, or  damaged equipment. The credit card holder will need to sign a authorization form in order for the card number to be placed on file. Authorization forms maybe filled out in our showroom or done by email. If a credit card number is not accessible for the security deposit a cash deposit will be required depending on the total rental price. Cash deposit are returned at the end of the rental as long as no equipment has been lost, stolen, returned late, or damaged.
  • Reservation/Cancellation Policy – Event orders reservations require a down payment of 25% of the total rental and is NON-REFUNDABLE. An additional payment of 25% of the total rental is due 30 days prior to the rental date and is NON-REFUNDABLE.  All changes/cancellations and final payment is due 2 weeks (14 days) prior to the rental date. Final payment is NON-REFUNDABLE.

  • Natural Disaster/Pandemic – Client shall bear the risk of loss of any and all non-refundable retainers or deposits should the planned event date be interrupted or cancelled due to Acts of God, disease, pandemic, fire, flood, explosion, earthquake, and other natural forces, war civil unrest, accident, any strike or labor disturbance, travel restrictions, delays resulting from federal, state, or local action or any other cause whether similar or dissimilar to any of the foregoing which could not have been prevented by Simply Elegant Event Rentals. Rental orders affected and/or postponed will be moved to a rescheduled date (subject to availability). All rental items and monies paid prior will roll over to the rental order on the rescheduled date. The client will be liable for 50% of the total rental order, at the time of re-scheduling. Should customer decide to cancel after an event has been re-scheduled; 50% of the total is still non-refundable.  All monies previously paid above and beyond 50% will be refunded.
  • Quantity Change – Quantity changes should follow the same cancellation policy above. Customer may always add rental items to rental order, if available.
  • Linens – Do not roll up or place wet linens in any plastic bags.  Mildew will occur.  Damage such as mildew, candle wax, ink, tape, glue, paint, or damage such as tears and burns will result in a charge for the full cost to replace the linens. NEVER place linens in a plastic bag for return. Simply Elegant will provide mesh laundry bags for your rental return.
  • China & Catering Supplies Cleaning – All China, glassware, flatware, chafers, punch bowls, coffee urns, & any other items being used for food or beverage must be rinsed and/or scraped of food or cleaning fees may apply. If your venue supplies a kitchen and/or sink, Chinaware should be rinsed with water! China & Glassware are placed in special crates for rental.  If crates are damaged or missing by the customer, the customer will be responsible for replacing the crate(s).
  • Delivery & Pickup – Delivery and/or pick-up is available on most orders for an additional fee. Delivery rates are based on a drop off service only and charged by geographical location. If rental items are to be delivered and/or pick-up during non-business hours, including nights or Sundays, additional charges will apply. Customer must be present at the time of delivery. Pick-up may be arranged without the customer being present. All items should be broken down and/or repackaged for pickup (excluding tents), as they were upon delivery or additional charges will apply. YOU are responsible for rental items after drop off. Keep items safe and out of weather.
  • Set-up & Break – Down Service – We do offer set-up and take down services. Please let us know your quantities and the items you are considering having set-up and/or broken down and the location of set-up and we can give you a quote. All setup request must provide a diagram for rental items prior to delivery.
  • Pickup Times – Rental items may be picked up Friday from 10:00am – 4:30pm.  Items may also be picked up all day Saturday from 9:00am – 2:00pm. If your event does not fall on a Saturday or Sunday, please speak to the office about alternate pickup times.
  • All fabric covered lounge upholstered furniture MUST be picked up in an enclosed vehicle and/or trailer. Customer is responsible for damage due to weather and/or rain.
  • Return Times – All rental items are due back on Monday from 9:00am – 4:30pm , or additional late charges may apply.
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